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Email your funeral service supplier news to suppliernews@nfda.org.

News from funeral service education program should be sent to schoolnews@nfda.org.

News will be considered for publication on the NFDA website and in The Director and/or Memorial Business Journal as space allows.

All material is subject to editing and space availability.

JCG Bestows 2022 Customer Service Excellence Awards

July 14, 2023
Johnson Consulting Group recently announced the recipients of its 2022 Excellence in Customer Service Award. This honor is presented to funeral businesses that achieve the highest total value index score from JCG’s Performance Tracker X satisfaction surveys, which were mailed to every at-need ...

Gather Launches AI Obituary Tool

July 14, 2023
Gather has launched its integrated artificial intelligence Obituary Builder to simplify the obituary creation process. This technology automatically incorporates more than 50 data points from the death certificate, as well as calendar events, religious information, relationship connections with the ...

Osiris Acquires Insight Books and Certified Celebrant Certification

July 14, 2023
Osiris Software purchased InSight Books and the celebrant certification service. Doug Manning founded InSight Books in 1983 and since then the company has provided resources for the funeral and cemetery industries through its books and video/audio products. InSight has also provided its certified ce...

ASD Introduces Automatic Message Transcription

July 14, 2023
Answering Service for Directors recently announced that its state-of-the-art answering service now includes automatic message transcription, which offers clients a seamless, efficient way to access and review their messages. Funeral professionals can search messages via keywords to swiftly locate sp...

Funeral Auto Company Expands Fleet

July 14, 2023
Livery service Funeral Auto Company (FAC) in Louisville, Kentucky, has served families since 1914 and recently acquired an all-new fleet of nine hearses and six limousines from Ambulance & Coach Sales, Nashville, Tennessee. FAC offers state-of-the-art equipment and experienced staff and is well-...

Batesville Appoints Laher as SVP/Chief Tech and Digital Officer

July 14, 2023
Batesville Services recently appointed Sahal Laher as senior vice president and chief technology/digital officer. Reporting to CEO Chris Trainor, Laher will execute Batesville’s technology strategy, including the expansion of its digital end-to-end platform, and lead the ongoing development of...

Wilkinson Elected to IMSA Board

February 18, 2021
Deanna Wilkinson, director of sales and marketing at Express Funeral Funding, has joined the International Memorialization Supply Association Board of Trustees. IMSA comprises companies committed to supplying quality products and services to the funeral profession. “I’m honored to be a p...
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